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Policies

At Lorey's Craft & Candles. we strive to provide high-quality products and excellent customer service. Please review our policies regarding purcases, returns, refunds, and exchanges to ensure a smooth shopping experience.

1.  Returns & Refunds
  .  We accept returns within 14 days of purchase for unused and unopened products in their original packaging.
  .  To intiate a return, please contact us at [email protected] with your order details.
  .  Refunds will be processed once we receive and inspect the returned item.
  .  Shipping costs for returns are the responsibility of the customer unless the product arrived damaged or defective.
  .  Refunds will be issued to the original payment method within 5-10 business days after approval.

2.  Exchanges
We allow exchanges for defective or incorrect items within 7 days of purchase.
.  To request an exchange, please contact us with a photo of the item and a brief description of the issue.
.  If the requested replacement is unavailable, we will offer store credit or a refund.

3.  Damaged or Defective items
  .  If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the product and packaging.
  .  We will either replace the item or issue a refund at no extra cost.

4.  Non-returnable items
  .  customized or personalized products are  non-refunable and non-exchangeable unless they arrive damaged or defective.
 .  Used candles, burned cndles, and worn accessories cannot be returned or exchanged for hygiene reasons.

5.  Order Cancellations
  .  Orders can be canceled withhin 24 hours of purchase for a full refund.
  .  Once an order has shipped, it cannot be canceled, but it may be eligible for return per our policy.

6.  Shipping & Processing Time
  .  Orders are typically processed within 3-5 business days and shipped via standard delivery.
  .  Customers will receive a tracking number once the order has been dispatched.

7.  Customer Support
  . For any questions or concerns, feel free to reach out to us at [email protected]We're here to help and ensure you have the best experence with us at Lorey's Craft & Candles