At Lorey's Craft & Candles. we strive to provide high-quality products and excellent customer service. Please review our policies regarding purcases, returns, refunds, and exchanges to ensure a smooth shopping experience.
1. Returns & Refunds
. We accept returns within 14 days of purchase for unused and unopened products in their original packaging.
. To intiate a return, please contact us at [email protected] with your order details.
. Refunds will be processed once we receive and inspect the returned item.
. Shipping costs for returns are the responsibility of the customer unless the product arrived damaged or defective.
. Refunds will be issued to the original payment method within 5-10 business days after approval.
2. Exchanges
. We allow exchanges for defective or incorrect items within 7 days of purchase.
. To request an exchange, please contact us with a photo of the item and a brief description of the issue.
. If the requested replacement is unavailable, we will offer store credit or a refund.
3. Damaged or Defective items
. If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the product and packaging.
. We will either replace the item or issue a refund at no extra cost.
4. Non-returnable items
. customized or personalized products are non-refunable and non-exchangeable unless they arrive damaged or defective.
. Used candles, burned cndles, and worn accessories cannot be returned or exchanged for hygiene reasons.
5. Order Cancellations
. Orders can be canceled withhin 24 hours of purchase for a full refund.
. Once an order has shipped, it cannot be canceled, but it may be eligible for return per our policy.
6. Shipping & Processing Time
. Orders are typically processed within 3-5 business days and shipped via standard delivery.
. Customers will receive a tracking number once the order has been dispatched.
7. Customer Support
. For any questions or concerns, feel free to reach out to us at [email protected]. We're here to help and ensure you have the best experence with us at Lorey's Craft & Candles